Refund and cancellation policy
You have 7 days from the day you pay to ask for your money back. Message us on WhatsApp and we send it. There is nothing else to it.
The 7 day guarantee
Every plan is covered. It applies whether you bought one month or 12. The window starts on the day your Interac e-Transfer clears.
You do not need a reason. If the service is not what you wanted we would rather return the money than have you stuck with it.
How to request a refund
Message 437 979 2576 on WhatsApp or email support@norastream.com. Tell us the name on the e-Transfer so we can find the payment. We send the money back the same way it came in.
Refunds are processed within 3 business days. Interac transfers usually land within an hour of being sent.
After the 7 days
Once the window closes the payment is final. This is why we give you a free trial before you pay anything.
If a genuine service problem comes up later, tell us. We will try to fix it or move you to a different server before anyone talks about money.
Cancelling
There is nothing to cancel. Nothing renews automatically and we do not store payment details. When your plan runs out it simply stops.
If you want to keep going you send another e-Transfer. If you do not, you do nothing.
The free trial
The 2 day trial costs nothing and there is nothing to refund. It expires on its own and we never ask you for money afterwards.